Introduction

These terms and conditions (the “Terms”) apply to the use of the Koko Thai Restaurant Ltd Food Ordering System (https:://orders.kokothaihatfield.co.uk/order-now) website and app (the “Platform”), which is owned and operated by Koko Thai Restaurant Ltd (referred to as “we,” “us,” or “our”). By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree to these Terms, you should not use the Platform.

Use of the Platform

The Platform is for your personal and non-commercial use. You may not use the Platform for any illegal or unauthorized purpose. You must not, in the use of the Platform, violate any laws in your jurisdiction (including but not limited to copyright laws).

Ordering and Payment

All orders placed through the Platform are subject to availability and confirmation of the order price. Prices are subject to change without notice. Payment must be made using a valid payment method. We reserve the right to refuse any order placed through the Platform.

Delivery and Pickup

Delivery and pickup options, fees, and times will be displayed on the Platform at the time of order. We will use reasonable efforts to deliver or make your order available for pickup within the estimated time frame, but we do not guarantee that all orders will be delivered or ready for pickup on time. We will not be liable for any delays in delivery or pickup.

Cancellation and Returns

You may cancel or change your order at any time before it has been prepared for delivery or pickup. Once an order has been prepared, it cannot be cancelled or changed. If you are not satisfied with your order, please contact us at orders@kokothairestaurant.co.uk or call us on 01279 731731 and we will try to resolve the issue to your satisfaction.

Personal Information

We respect your privacy and will only collect, use, and disclose your personal information as described in our Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you consent to the collection, use, and disclosure of your personal information in accordance with the Privacy Policy.

Intellectual Property

The content on the Platform, including text, graphics, logos, images, and software, is the property of Koko Thai Restaurant Ltd or its licensors and is protected by copyright and other intellectual property laws. You may not use any content on the Platform for any commercial purpose without our express written consent.

Disclaimer of Warranties

The Platform and all content and services on it are provided on an “as is” and “as available” basis. We make no representations or warranties of any kind, express or implied, as to the operation of the Platform or the information, content, materials, or services included on it. We will not be liable for any damages of any kind arising from the use of the Platform, including but not limited to direct, indirect, incidental, punitive, and consequential damages.

Governing Law

These Terms and your use of the Platform will be governed by and construed in accordance with the laws of England and Wales without giving effect to any principles of conflicts of law.

Changes to These Terms

We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting on the Platform. Your continued use of the Platform following the posting of any changes will constitute your acceptance of those changes